C

Commonwealth of Massachusetts

State government provides public services

Receptionist/Administrative Support

Reception & Front DeskConfirmed live in the last 24 hours
Full-timePittsfield, MA, USA$47k /yrIn-person

About the Job

Requirements

  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and the office’s current case management system.
  • Verbal and written communication skills sufficient to communicate effectively with individuals at all levels.
  • Organizational, time-management, and multitasking skills to manage multiple priorities and deadlines.
  • Discretion and strict confidentiality when handling sensitive information and case-related records.
  • Completion of mandatory education and training requirements established by the State Ethics Commission.
  • Familiarity with and compliance with applicable Office Personnel Policies, particularly those concerning confidentiality, sexual harassment, a drug-free workplace, and appropriate use of information technology resources.
  • Professional and respectful interactions with members of the public, judicial and law enforcement personnel, and Office staff.
  • Ability to complete assigned work in a timely, accurate, thorough, and efficient manner.

Responsibilities

  • Maintain a clean, organized, and professional reception area to create a welcoming first impression.
  • Answer, screen, and route incoming calls; take accurate messages and respond to general inquiries courteously and professionally.
  • Greet and assist visitors, direct them to the appropriate individual or department, and follow established security and visitor procedures.
  • Maintain and coordinate the meeting calendar for visitors, appointments, and scheduled meetings.
  • Process incoming and outgoing mail, including FedEx and UPS packages, and receive and distribute incoming faxes.
  • Perform general clerical and administrative duties, including data entry, case file management, victim/witness correspondence, scanning, photocopying, printing, mailing, and filing.
  • Participate in training and professional development activities relevant to Office functions and responsibilities.

About the Company

Commonwealth of Massachusetts

State government provides public services

The Commonwealth of Massachusetts runs state government operations to deliver public services and enforce laws for residents and communities. It provides programs and services through agencies and online portals, and residents interact by applying for benefits, renewing licenses, paying fees, or accessing records. Unlike private companies, it is funded by public funds and guided by policy, accountability, and transparency to serve all residents rather than shareholders. Its goal is to improve people’s lives by implementing legislative actions and delivering reliable, efficient public services.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Boston, MA
Founded
1788

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